TIXT
- TELUS International (Cda) Inc.
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Overview
Company Summary
TELUS International (Cda) Inc., commonly known as TELUS International or TIXT, is a global business process outsourcing (BPO) and digital customer experience provider. The company offers a wide range of services to help organizations enhance customer interactions, streamline operations, and drive business growth.
TELUS International focuses on delivering exceptional customer experiences by combining digital technology solutions with human-centric services. They assist companies across various industries, such as telecommunications, technology, finance, healthcare, travel, and hospitality.
The company's service offerings can be grouped into the following categories:
1. Customer Experience (CX) Solutions: TELUS International helps companies optimize their customer support operations by providing a range of services including technical support, inbound and outbound customer service, omni-channel support, and social media services. They strive to ensure prompt and personalized customer interactions to improve customer satisfaction and loyalty.
2. Digital Transformation: TELUS International supports organizations in their digital transformation journey by leveraging cutting-edge technology solutions. This includes services like intelligent automation, artificial intelligence (AI)-powered chatbots, self-service portals, data analytics, and other digital tools to enhance operational efficiency and deliver enhanced customer experiences.
3. Content Moderation: TELUS International assists companies in managing and moderating user-generated content to ensure a safe and positive online environment. They employ advanced content moderation techniques incorporating human moderation, AI-powered tools, and community management to monitor and filter content across various digital platforms.
4. IT Lifecycle Services: The company provides IT lifecycle services, including technical support and IT helpdesk solutions, to enable organizations to efficiently manage their IT infrastructure and resolve technical issues. They support both business-to-business (B2B) and business-to-consumer (B2C) environments, catering to a wide range of IT requirements.
TELUS International has a global presence, with delivery centers across North and Central America, Europe, Asia, and the Philippines. They pride themselves on a culture of caring for both their employees and their clients' customers, emphasizing a people-first approach.
In summary, TELUS International (Cda) Inc. (TIXT) is a global BPO and digital customer experience provider assisting companies across various industries in delivering exceptional customer experiences, optimizing operations, and driving digital transformation.